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Frequently Asked Questions
- How do I contact Customer Support?
- Who do I contact about Customer Relations?
- What operating systems are CODi's accessories compatible with?
- 7 Port Mini Dock (A01058)
- Falco (A05020) 1080P HD Webcam
- Centro (A01080) USB-C Triple Display Docking Station
- Dual 4K Universal Docking Station (A01200)
- What payment methods do you accept?
- How do I cancel my order?
- What is your return policy?
- Can I place an order without creating an account?
- Where is my order confirmation?
- When will my order arrive?
- How much is shipping?
- How do I know if my laptop fits in the CODi case I have chosen?
- What is the best way to clean my CODi case?
- Can I use my CODi Case with wheeled luggage?
- What if my CODi Case was lost or damaged by an airline?
Customer Support
- How do I contact Customer Support?
- Who do I contact about Customer Relations?
- What operating systems are CODi's accessories compatible with?
How do I contact Customer Support?
Email us at custsupport@codiworldwide.com.
If you need additional help, call one of our customer service representatives Monday-Friday, 9AM to 5PM EST, at 1.800.263.4462
Who do I contact about Customer Relations?
Keeping a good relationship with our audience is extremely important to us. Refer questions to marketing@codiworldwide.com.
What operating systems are CODi's accessories compatible with?
See individual product specifications for details.
Technical FAQs
- 7 Port Mini Dock (A01058)
- Falco (A05020) 1080P HD Webcam
- Centro (A01080) USB-C Triple Display Docking Station
- Dual 4K Universal Docking Station (A01200)
7 Port Mini Dock (A01058)
Why are my displays flickering? Why don't I have any external displays?
Video driver updates were released by Intel. Due to those updates, it is possible that some external display features will no longer function as expected on the A01058 – 7 Port Mini Dock. CODi’s engineers have developed a firmware update that will allow us to update your mini dock, but due to the tools required, it must be done in our lab.
Should you require the update, please contact customer support to have a shipment arranged to send your dock(s) to our location. We will receive the dock, update it and ship it back to the requested return address, typically within 2-3 business days from receipt of your product.
My internet connection is intermittent when plugged into the ethernet port on my 7 Port Mini Dock. How do I fix this?
The A01058 is a plug-and-play device and should not require any drivers. However, if the problem persists, follow this guide.
To diagnose the problem, first, determine which networking chip is being used inside of your 7 Port Mini Dock (drivers differ depending on the time and location of your purchase). To do this, perform the following steps:
- Click on the Windows icon and select "Network & Internet"
- Under "Advanced Networking Settings" select "Change Adapter Options" - After selecting this option, a window will appear and the adapters will be displayed
- Find the adapter listed as "Ethernet" and the chip will be listed as either "Asix AX88179A USB 3.2 Gen 1" or "Realtek USB GBe Family Controller"
If the chip is "Asix AX88179" the driver can be found in one of two ways:
1. Windows Update Method:
- Windows 11:
Go to Start > Settings > Windows Update > Advanced Options > Optional Updates > Driver Updates > select "Asix AX88179 Driver" > select Download & Install - Windows 10:
Go to Start > Settings > Update & Security > View Optional Updates > Driver Updates > select "Asix AX88179 Driver" > select Download & Install
2. Driver Download Method:
- Download the following file:
- Windows 11: download now
- Windows 10: download now
- After the file finishes downloading, open the downloaded folder and run the "setup.exe" file
Falco (A05020) 1080P HD Webcam
What cable does my Falco Webcam come with?
The Falco webcam uses a detachable Micro USB-B to USB-A 2.0 cable.
How do I connect or mount the webcam to my monitor?
The webcam has a hinged clamp that can be used to rest the webcam on top of your monitor or laptop. (see image below)
Where can I access my camera settings?
The webcam does not have specific camera settings that can be changed. Some applications will allow you to adjust some settings within the application, but not every app is the same.
Where can I find and install drivers for the Falco webcam?
The Falco webcam is plug and play and does not require specific drivers. Our webcam uses the generic video driver from your computer.
Does the Falco webcam work well with Zoom meetings?
Our webcam has been tested and verified to work with all major video conferencing applications. This includes Zoom, Microsoft Teams, Skype, Google Hangouts, Webex, and Facetime.
What computer operating systems does that Falco webcam work with?
The Falco webcam is tested and verified to work with Windows 7/10, ChromeOS, macOS X version 10.6 and up.
Why does my Falco webcam image get fuzzy when I move around?
Our Falco webcam comes with autofocus, and if there is movement from changing positions in your chair or walking around the room, the camera will try to keep the focus on you.
Centro (A01080) USB-C Triple Display Docking Station
The Centro docking station uses two chipsets to provide triple monitor support. To take full advantage of the Centro docking station, you must first install the latest DisplayLink driver from DisplayLink's website.
Dual 4K Universal Docking Station (A01200)
To take full advantage of your docking station, you must first install the latest DisplayLink driver from DisplayLink's website.
Payment, Returns & Cancellations
- What payment methods do you accept?
- How do I cancel my order?
- What is your return policy?
What payment methods do you accept?
We accept the following credit cards: MasterCard, Visa, American Express and Discover. We only take payment once your order has been shipped. We also accept payment by PayPal or Amazon Pay. If you decide to use either of these two methods, you’ll be taken to either the PayPal or Amazon Pay website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.
How do I cancel my order?
Orders placed on www.CODiWorldwide.com may be canceled without charge provided the request is received prior to shipment. All special or custom orders may be canceled without charge provided the request is received prior to manufacturing. All requests for cancellation of special or custom orders made after the start of manufacturing will be subject to a cancellation charge to be determined at the sole discretion of CODi.
What is your return policy?
CODi offers 30-day returns on all CODiWorldwide.com orders.
Please reach out to us via our contact us page or by emailing custsupport@codiworldwide.com to begin the process and receive further instructions.
Ordering and delivery
- Can I place an order without creating an account?
- Where is my order confirmation?
- When will my order arrive?
- How much is shipping?
Can I place an order without creating an account?
Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://www.codiworldwide.com/register and follow the instructions on-screen.
Where is my order confirmation?
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at custsupport@codiworldwide.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
When will my order arrive?
Orders that require shipping within the U.S. will be delivered within three to ten days, depending on your preferred shipping method. Shipping to countries outside of the U.S. may take up to 14 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.
How much is shipping?
Shipping costs depend on the item you’ve ordered and the country where it’s being delivered.
If your order value is more than $50, we provide free shipping within the U.S.
Bags & Luggage
- How do I know if my laptop fits in the CODi case I have chosen?
- What is the best way to clean my CODi case?
- Can I use my CODi Case with wheeled luggage?
- What if my CODi Case was lost or damaged by an airline?
How do I know if my laptop fits in the CODi case I have chosen?
More than likely, CODi has a carrying solution for your device—and your lifestyle. Refer to the bag dimensions listed below each case in the product section to see if it’s a fit. If you’re still having trouble, feel free to contact our customer service team for some help.
What is the best way to clean my CODi case?
For fabric cases, we recommend to first use a mild soap and water applied in small amounts.
For tougher stains, we recommend a carpet cleaner.
Can I use my CODi Case with wheeled luggage?
Yes, many of our traditional cases can easily be mounted on wheeled luggage. Slip the handle under the strap on the back of your CODi case for easier mobility.
What if my CODi Case was lost or damaged by an airline?
Unfortunately, CODi is not responsible for damage caused by airlines or other third parties. We suggest contacting your airline’s customer service representative.
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