We're sorry to hear you're experiencing audio issues with your headset. This can sometimes be caused by interference from third-party audio console applications.

Please try the following:

1. Identify any installed audio console applications.
   These often come pre-installed on your computer and may include names like "Realtek Audio Console," "Dolby Audio," or "Sonic Studio."
2. Uninstall these applications. You can usually do this through the "Add or Remove Programs" menu in your computer's settings.
3. Restart your computer. This ensures the changes take effect.
4. Test your headset again.

If you're still experiencing issues after uninstalling these applications, please contact our support team for further assistance.

Note:Uninstalling audio console applications may remove some advanced audio features provided by your computer's manufacturer. However, this often resolves intermittent audio problems experienced with our headsets.